Wanderlust Support

Email us at contact@new-arc-studio.com. We read every message and aim to reply within a few business days.

Before you write

It helps a lot if you include your iPhone model, your iOS version, the app version (App Store → Wanderlust → Version History), and what you were doing when the problem happened. Screenshots are welcome.

Reporting a problem from inside the app

Wanderlust has a built-in feedback option, which sends your message along with a locally generated device identifier so we can match it to any errors we see. Using it saves you from describing your setup by hand.

Trips and Traveller DNA

Saved trips and Traveller DNA profiles live on your device. Removing them in the app deletes those local copies. If trips are missing after an app update, please write to us before deleting and reinstalling the app, since reinstalling clears local data permanently.

Group trips and shared links

Group invites and shared trips open through links of the form wanderlust.get-catalyst.app/join/<code> and wanderlust.get-catalyst.app/t/<code>. If a link opens a web page instead of the app, make sure Wanderlust is installed and up to date, then open the link again. If a code is rejected, ask whoever shared it to send a fresh one.

Deleting your data

To request deletion of server-side group, shared-trip, feedback, or analytics data, email contact@new-arc-studio.com with enough context for us to locate it. Never include a password in an email.

Privacy

Our privacy policy explains what the app processes and why: wanderlust.get-catalyst.app/privacy.